Shipping policy

I. Shipping Methods and Delivery Times

Order Processing Time

All orders will be processed within 3–5 business days after payment confirmation (excluding weekends and public holidays).
Processing times for customized or pre-sale items may be extended. Please refer to the product detail page for specific information.

Shipping Information

Country/Region Shipping Method Shipping Fee Estimated Delivery Time
United States Standard Shipping Free for orders over $60; $5 otherwise 7–15 business days
United Kingdom Standard Shipping Free Shipping 7–15 business days
Canada Standard Shipping Free for orders over CA$100; CA$40 otherwise 7–15 business days
Germany Standard Shipping Free Shipping 7–15 business days
Ireland Standard Shipping Free for orders over €60; €15 otherwise 7–15 business days

Remote areas (e.g., Alaska, Hawaii) are temporarily not serviced.

International Shipping

Global shipping is available. Eligible countries/regions and corresponding fees will be displayed at checkout.
International orders may incur customs duties, import taxes, or clearance fees, which are the buyer’s responsibility. Please check local customs policies before placing an order.

II. Shipping Fee Calculation

Shipping fees are calculated based on product weight, volume, and the destination country. The system will automatically generate a quote at checkout.
Some countries/regions may be temporarily unserviceable due to logistics restrictions. Please refer to the order page for details.

III. Order Tracking and Logistics Inquiries

Once the item is shipped, a confirmation email containing the tracking number will be sent to you.
You can track your order via the Shopify order backend or the official websites of logistics providers (e.g., USPS, DHL, FedEx).
If the tracking information has not been updated for more than [5 business days], please contact customer service at [support@lumiosastore.com] for assistance.

IV. Handling of Delays and Exceptions

Uncontrollable Delays

The merchant shall not be liable for delivery delays caused by force majeure events (such as weather, holidays, logistics peaks, customs inspections, etc.).

If an order has not been delivered within [7 business days] beyond the estimated delivery date, please provide the order number and contact customer service for follow - up.

Incorrect Addresses

The delivery address can be modified within [24 hours] after the order is placed. If a return occurs due to an incorrect address beyond this time limit, the buyer shall be responsible for the re - shipping fee.

V. Return and Exchange Logistics Policy

If you need to return or exchange an item, please contact customer service at [support@lumiosastore.com] for assistance.

When returning an item, please include the order number or the return request form. Missing information may result in delayed processing.

Shipping Fee Liability

  • For returns due to product quality issues or incorrect shipments, the shipping fee shall be borne by the merchant (photo/video proof is required).
  • For returns due to personal reasons (such as disliking the item, incorrect size), the shipping fee shall be borne by the buyer. Please use a trackable shipping method.

Refund Timeline

After receiving and verifying the returned item, we will process the refund within [3 - 5 business days] and return the funds to the original payment account.

VI. Other Instructions

Please inspect the package upon receipt. If damage or missing items are found, take photos immediately and contact the logistics service provider and customer service to retain evidence.

This policy takes effect from [publication date]. The merchant reserves the right to adjust the logistics rules, and the latest version will be published on the store's homepage.